Frequently Asked Questions

We take our customers' success personally so we strive to offer you many business-building tools and services. These valuable resources, along with our quality products, are available to help fuel the success of your business.

To learn more about our offerings, explore the questions and answers below.

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Food Safety

How can I find out about the latest recalls?

Gordon Food Service’s Quality Assurance team has a recall system in place with product traceability to inform customers by phone, recall letters, and in-store postings.

Visit our Quality page or our News & Events page for more information.

How can Gordon Food Service help me be HACCP (Hazard Analysis at Critical Control Points) compliant?

Gordon Food Service offers a variety of in-service training to help implement internal training programs in compliance with federal regulations. We also offer ServSafe certification classes to our food service distribution customers for information on HACCP compliance.

Learn more on our Food Safety page.

What food safety training materials does Gordon Food Service offer? Do the materials help me with my in-house sanitation?

We offer Sunrise Basic Training Food Service Series (a DVD series covering many food service topics), multiple resources on Gordon Experience, as well as ServSafe certification classes for training materials.

Learn more on our Food Safety page. 

How can Gordon Food Service help me turn a health inspector visit into a positive experience?

Know your local health code, and ask your health inspector for the checklist ahead of time so that you won’t be surprised on the day of the visit. Practice looking for the items on the list, and on the day of the visit, stay calm and relax.

Visit our Food Safety page for more tools and forms for health code inspections. 

Does Gordon Food Service have information on how hand washing impacts sanitation?

Gordon Food Service offers multiple resources on Gordon Experience, including Sunrise Basic Training Food Service Series (a DVD series covering many food service topics) and ServSafe certification classes to help you with proper hand washing and how it affects sanitation.

Learn more on our Food Safety page.  

What services can help me meet restaurant sanitary guidelines?

Gordon Experience offers food service distribution customers a wide variety of training modules for sanitary guidelines and food safety requirements.

Visit our Food Safety page for more information. 

How can Gordon Food Service help me serve customers with food allergies?

Awareness and diligence are the most important factors in serving customers with food allergies. Consider labeling your menus with clear identifiers of the most common food allergens.

For more information, visit our Food Safety page.

How can I stay up-to-date on food safety issues?

Food safety emails from Gordon Food Service are a great way to stay in contact with food safety experts. You’ll also receive information about available ServSafe classes.

Learn more on our Food Safety page. 

Can Gordon Food Service help me provide food for customers with specific dietary needs?

Gordon Food Service has presentations and resources on Gordon Experience to help create meals for food service distribution customers with dietary needs. We also have our own Nutrition Resource Center to help with special recipes and dietary information.

To learn more, visit our Healthcare page.

Growing Business

I run a K-12 school program. How can I maximize my USDA reimbursement?

You can maximize your USDA reimbursement by serving the highest number of meals possible that meet federal requirements. The main focus needs to be increasing student participation.

Learn more on the Education page.

How do I open a second location, or start a new concept?

Gordon Food Service has the experience, people, and many of the tools and resources to help you get your second restaurant up and running. We also offer a variety of customizable value-added solutions to help generate new concepts for your restaurant.

Learn more on the Restaurants page or sign up to Become a Customer for further resources.

Does Gordon Food Service have school menu templates?

Yes, customers can take advantage of our electronic monthly and seasonal menus, with both 7-day and 5-day cycles. These templates are easy to use: simply enter your operation specifics to create full menus with a professional look.

Learn more on the Education page or sign up to Become a Customer for access to “Making the Grade.”

What are the latest trends; what are people coming into my operation looking for the most?

Gordon Food Service monitors the foodservice industry for the latest news and trends to keep your business current. 

Sign up to Become a Customer to access industry information.

How can Gordon Food Service help me become more profitable?

Gordon Food Service offers a variety of tools to increase sales, control costs, comply with regulations, and utilize efficient staff.

Does Gordon Food Service have any camp-specific rebates available?

Yes, the Opening Order Bonus Board is designed to provide a rebate based on the total number of cases and dollar purchases on a camp’s opening order. 

Learn more on the Education page.

How can I better service the dietary needs of my residents/patients?

Gordon Food Service offers several solutions to help service the needs of residents/patients through training, compliance information, Cycle Menu Management, and a variety of online solutions.

Learn more about our dietary solutions on the Healthcare page.

How do I open a restaurant?

Gordon Food Service has the experience, people, and many of the tools and resources to help you get a restaurant started.

Learn more on the Restaurants page or sign up to Become a Customer for further resources.

How do I make my operation look more like an upscale food court?

Our exclusive Custom Concepts program provides image-building services to help you create restaurant-style dining experiences. The program includes brand names, logos, menu ideas, recipes, signage, and merchandising materials.

Learn more on the Education page.

Compliance

What do I need to know regarding regulatory compliance?

Regulatory compliance can sometimes be a tricky subject. Educate yourself with our resources on compliance, or check out Gordon Experience for more information.

Sign up to Become a Customer to learn more about our compliance services.

How do I find state-specific information for my school lunch program?

The School Commodity Tracking System (SCT), found within Gordon Experience, provides visibility to commodity in all states. Each school district can review their entitlement balances, order commodity products, and capture all the information required for sales verification.

Learn more on our Education page.

Does Gordon Food Service have Cycle Menus that meet USDA meal guidelines?

Gordon Food Service offers a unique service for food service distribution customers who need cycle menus that are USDA-approved called Cycle Menu Management.

Learn more on the Healthcare page.

Can Gordon Food Service help me better understand tip compliance?

Yes, we have resources available to help food service distribution customers comply with the IRS' tip-reporting rules. Our customers have access to industry experts who will help with any questions.

Sign up to Become a Customer to learn more about tip compliance. 

Can Gordon Food Service help me meet USDA meal guidelines?

Our annual "Making the Grade” book and CD are valuable resources for USDA meal criteria.

Sign up on our Become a Customer page to learn more USDA meal guidelines.

Does Gordon Food Service have in-service kits?

We have in-service kits available for food service distribution customers in both the healthcare and education industries to help with training and education.

Learn more on the Healthcare and Education pages.

Gordon Food Service Stores

What is In-Store Pickup?

In-Store Pickup allows you to order products online, or at the store’s Customer Service desk, then schedule a pickup date that works best for you. Learn more

Where is the Gordon Food Service Store nearest me?

Find stores in Florida, Illinois, Indiana, Kentucky, Michigan, Ohio, Pennsylvania, and Tennessee on our Store Locator page.

What forms of payment does Gordon Food Service Store accept?

Gordon Food Service Store accepts cash, check, MasterCard, Visa, Discover, American Express, and EBT.

What is a Gordon Food Service Store?

Gordon Food Service Store carries thousands of the most popular Gordon Food Service products at wholesale prices. The stores are open to the public seven days a week and do not require a membership fee.

Learn more about Gordon Food Service Store.

Is Gordon Food Service Store open to the public?

Gordon Food Service Store is open to the public seven days a week and does not require a membership fee.

Learn more about Gordon Food Service Store.

What is the Gordon Food Service Store return policy?

Gordon Food Service Store guarantees 100 percent satisfaction on all of our products. If you are not fully satisfied, please return the product, along with a receipt, to any Gordon Food Service Store for an exchange or refund. We do not accept returns on perishable goods or over-purchased cooler or freezer products. Returns without a receipt may be exchanged or issued in-store credit.

How do I get information about specific Gordon Food Service Store programs or services?

Gordon Food Service Store offers a variety of programs and services to help run your business, serve your non-profit organization, or your family.

To find out more about our programs and services, visit our Solutions & Services page.

How do I apply for the Gordon GO! rewards program?

You can sign up for Gordon GO! by completing this form

Running Your Business

How do I find a great manager?

Gordon Food Service has a wide range of articles to help you with best hiring practices. Our food service distribution customers have access to experts who have been in the industry for years, and have compiled the resources to help you find the best staff possible.

Sign up on our Become a Customer page to learn more.

How do I serve customers with nutritional concerns and questions?

We offer many resources to our customers to help address nutritional concerns, including our Nutrition Guide, our "Making the Grade" publication, our Recipe Manager, and Cycle Menu Management tool.

Learn more on the Education page, the Healthcare page, or the Restaurants page.

How can Gordon Food Service save me time?

Because we know your time is valuable, we offer a variety of value-added products and services. Food service distribution customers can place orders online, create limited time offers, and find new on-trend recipes, all on Gordon Experience, a website exclusively available to our customers.

Learn more on our Prepared Foods page or our Restaurant page.

How can I determine which USDA commodities provide the best value for my school?

The School Commodity Tracking (SCT) program, found within Gordon Experience, provides visibility to all commodity activity.

Learn more on the Education page.

How does Gordon Food Service help me better market my business?

Gordon Food Service understands how important it is to market your operation. That’s why we have chosen a third party who provides a wide range of marketing services to give you the competitive marketing edge.

Learn more about our marketing services on the RestaurantHealthcare, and Educationpages.

How does Gordon Food Service help me plan for the future?

Gordon Food Service offers exclusive consultation to individual businesses through our Customer Development Specialists. These professionals will help you secure repeat customers with tried and true methods.

Sign up to learn more on our Become a Customer page.

How can Gordon Food Service help me with staffing issues?

Gordon Food Service offer a series of training DVDs and in-services to help you address the most common staff issues. Customers have an opportunity to choose which solution fits their needs.

Sign up on our Become a Customer page to learn more.

What other ways does Gordon Food Service help customers besides price and product?

Gordon Food Service focuses on the "service" in our name. We offer a multitude of resources to help your business be successful, such as consultation, Limited Time Offer (LTO) options, cycle menus, and much more.

Become a Customer to find out more, or learn more on the RestaurantHealthcare, and Education pages.

Why Gordon Food Service?

Would I have my own Gordon Food Service account representative?

Once you become a customer, you will have the opportunity to work with a Customer Development Specialist that will be able to advise you on the products and services you need to keep your operation running smoothly.

Learn more on our People page.

What is the Gordon Food Service service area?

Gordon Food Service distributes to food service operators within the Midwest, Northeast, Southeast, and Southwest regions of the United States and coast-to-coast in Canada.

For more specific locations, see the Service Area page.

How do I request a donation from Gordon Food Service?

In recognizing the importance of community involvement, and to insure that the contributions available are used for the intended purposes, certain standards have been established for the granting of donations. Please be advised that contributions of funds or products are made to bona fide charitable 501(c)3 and educational groups only.

We are unable to handle these requests on a call-in or walk-in basis. You must submit your request in writing, on the letterhead of the organization, to the following address. Fax or e-mail requests will not be accepted.

Donation Committee
Gordon Food Service, Inc.
P.O. Box 1787
Grand Rapids MI 49501

Please provide information about the group and the upcoming event (e.g., purpose, history, who will benefit from the event, etc.)

Be as specific as you can about what you are asking for (e.g. type of product, quantity, etc.)

Allow three weeks (from the time we receive it in Grand Rapids) for processing your request. We will respond in writing, whatever the decision may be, to the address on your letterhead.

What types of customers choose Gordon Food Service?

Gordon Food Service meets the needs of a variety of customers. Our food service distribution customers include restaurants, healthcare, and educational facilities, recreational and lodging establishments, and other operators who prepare meals. Gordon Food Service Store customers include party planners, restaurants, non-profit organizations, and family shoppers.

Learn more on the Food Service Distribution or Gordon Food Service Store pages

How do I become a Gordon Food Service customer?

Sign up on our Become a Customer page to become a food service distribution customer or go to our store locator to find your local Gordon Food Service Store. If you are a business or non-profit organization, sign up for our Gordon Food Service Store Gordon GO! rewards program.

How can I apply for a job with Gordon Food Service?

Check out our open positions and submit your application online on the Careers page.

What types of products does Gordon Food Service offer?

Gordon Food Service offers customers an extensive line of private brand, nationally branded, and exclusive products. In addition, we offer an array of specialty products ranging from specialty coffees to specialty meats and cheeses.

For listings of specific products types, see the Products page.

Who can I talk to if I have a question not answered here?

Email general questions to info@gfs.com. For Gordon Food Service Store questions, email store@gfs.com.

For the main operator call (888) 437-3663.

How do I inquire about getting food service delivery from Gordon Food Service?

Sign up on the Become a Customer page and we will contact you.

Send additional questions to info@gfs.com or call customer service at (800) 968-4164