Ken Wasco

Customer Effectiveness Manager

Ken is the Customer Effectiveness Manager at Gordon Food Service. He conducts hundreds of seminars and workshops on ways to achieve higher levels of personal effectiveness through an emphasis on communication skills across the foodservice industry.

Latest Articles by Ken Wasco

Retention comes down to understanding the basic things all employees value and positively IMPACTing them.
Based on everything they do, salespeople seems a much more fitting definition for waitstaff.
Finding and keeping employees takes the right motivation, and it’s all within your control.
Connecting with people in the know leads to enhanced leadership skills and decision-making.
Leverage these key touchpoints to build stronger connections with your customers and improve the perception of your operation’s brand.
The role of host, the first and last person guests encounter at a restaurant, is ripe for reinvention.