Customer Effectiveness Manager
Ken is the Customer Effectiveness Manager at Gordon Food Service. He conducts hundreds of seminars and workshops on ways to achieve higher levels of personal effectiveness through an emphasis on communication skills across the foodservice industry.
Latest Articles by Ken Wasco
Millennials will make up the majority of the workforce by 2025. Learn how to play to their strengths now to set your workforce up for future success.
Retention comes down to understanding the basic things all employees value and positively IMPACTing them.
Based on everything they do, salespeople seems a much more fitting definition for waitstaff.
Finding and keeping employees takes the right motivation, and it’s all within your control.
Connecting with people in the know leads to enhanced leadership skills and decision-making.