Customer Effectiveness Manager
Ken is the Customer Effectiveness Manager at Gordon Food Service. He conducts hundreds of seminars and workshops on ways to achieve higher levels of personal effectiveness through an emphasis on communication skills across the foodservice industry.
Latest Articles by Ken Wasco
Connecting with people in the know leads to enhanced leadership skills and decision-making.
Leverage these key touchpoints to build stronger connections with your customers and improve the perception of your operation’s brand.
The role of host, the first and last person guests encounter at a restaurant, is ripe for reinvention.
Think in terms of touch points and you're more likely to satisfy your customers.
People want to prove themselves to managers they like and respect, so try to create a personal connection.